Letters online

You can read most of your letters online, in MyMSD.

Information

If you don't have mobile data to read your letters, don't worry, we've got you covered with Cheap As data

How it works

When you have a new letter to read in MyMSD, we'll send you an email notification to let you know. The notification will be sent to the email address we have for you in MyMSD.

To read your letters in MyMSD you need to:

  • log in to MyMSD
  • select 'My letters'.

Most types of letters are available online but a few will still be sent to you in the post, eg letters with forms. If your letter tells you to fill out a form, we'll post this to you separately.

You need to keep reading all the letters you get from us in the post so you don't miss something important.

Don't have MyMSD

You'll need to register for MyMSD first before you can log in.

  • Change your mail preference

    If you don't want to get your letters online, you can let us know using MyMSD and we'll keep posting them to you. You just need to select:

    • 'My letters' from the menu on the MyMSD home page
    • 'Send my letters by post'.

    Or you can contact us

    You'll still be able to view them in MyMSD.

  • Keep a copy of your letters

    Information

    Letters are stored in MyMSD for 12 months from the date of the letter.

    If want to keep a copy of letters for your own records, you can:

    Save your letters

    Once you've opened your letter, you can save a copy of it to your device.

    Email a copy of your letter

    You can email a copy of your letter to yourself or someone else if you have email linked to your device.

    When you open your letter, click on the envelope icon at the top of the page. A new email will open up and automatically attach your letter to it.

    Print your letters

    You can print your letter if you want to. Your printer will need to be linked to your device.

  • Troubleshooting

    Information

    If you've missed a letter and haven't completed an action required, contact us straight away.

    Email not received

    If you're not getting emails from us, but you have unread letters in MyMSD, check that we have the correct email address for you. You should also check your junk mail folder as it may be going in there.

    Email bounces back

    If your email bounces back to us, we'll try and contact you to confirm your email address. If we can't get in touch with you, we'll send your letters by post.