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Work homepage
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Overview
We can help you get ready to apply and find the right job for you. We can even help you while you're working.
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Get ready to work
You can get training, help with CVs and cover letters, and advice for job interviews.
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Find jobs
Find out what jobs are available, which job is best for you and how you can plan your career.
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Working
Whether you've just started a job or need some help at work, we've got your back.
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Lost your job
We'll help you get ready to find a new job and support you while you're between jobs.
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Start your own business
Get help to plan and set up a successful business or be a self-employed contractor.
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Benefits and payments homepage
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Overview
Take a look at the range of benefits and payments we have available.
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Not working
Redundancy, health condition or disability or another reason you can’t work
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Living expenses
Food, school costs, power, accommodation or other living expenses you need help with
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Relationship changes
You’ve had a relationship break-up, family breakdown or violent relationship end
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Health and Disability
Counselling, prescription and GP costs, medical alarms and other costs we can help with
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Seniors
Travelling overseas, how to apply, payment rates and dates, overseas pensions, income and other info for Seniors
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Caring
Caring for someone else’s child or someone with a health condition, injury or disability
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Urgent or unexpected costs
Dental, glasses, car repairs, fridge, washing machine, funeral or other urgent costs you need help with
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Children
Childcare, school uniforms, stationery, having a baby and other costs if you have children
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Moving to New Zealand
Payments you can get from us, settling into NZ, overseas pensions and more.
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Benefits and forms
A-Z list of benefits, forms, benefit rates
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On a benefit homepage
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Overview
Check out what you need to do when you're getting a benefit or other payment from us.
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Something's changed
Address, contact details, overseas travel, childcare, relationship or anything else that’s changed.
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Income
Declare income and income deduction tables
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Childcare
Change in your childcare situation, continue childcare payments, cohort entry schools and other childcare information
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Going overseas
Travelling or moving overseas may affect your payments.
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Re-apply
Re-apply for Jobseeker Support, Sole Parent Support, Temporary Additional Support and more
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Payments
Check or stop your payments, payment cards and other information
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Debt
Check your debt, repayments and other debt information
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Rights and responsibilities
Our commitment to you, obligations, complaints, benefit fraud and more
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Housing homepage
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Overview
Find out how we can help you with housing.
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Nowhere to stay
Get help if you have nowhere to stay right now.
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Find a house
Find out where to look for private housing, or apply for public (social) housing.
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Living in your home
Get help with accommodation costs, and advice on any housing issues and public housing tenancies.
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Moving house
Find out how we can help if you’re moving house.
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Other languages
Read some of our housing information in other languages.
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Letters online
You can read your letters from us online in MyMSD. It's fast, easy, and you'll stay up to date with anything important you need to know.
You can get an email notification when you have a new letter to read in MyMSD. It's quick and easy to set this up:
- Log in to MyMSD
- Go to 'My Letters'
- Select 'Stop sending my letters by post'.
Don't have MyMSD? Register for it here:
How to read your letters
You'll get an email when you have a new letter - no need to wait for the post!
Follow these steps to open your letter:
- Log in to MyMSD
- Go to 'My letters' - you'll see all your letters from the last 12 months
- Click on the title of the new letter
- Your device will download the letter and save it to your Downloads folder, where you can open it and read it.
If you don't have mobile data, don't worry – MyMSD uses Cheap As Data, so it uses little or none of your data.
If your letter says you need to fill in a form, the form will be sent to you separately by post.
Keep a copy of your letters
Letters are stored in MyMSD for 12 months from the date of the letter.
If you want to keep a copy of letters for your own records, you can:
Check your downloads folder
When you open the letter in MyMSD it will automatically download it to your device as a PDF. You can find this again later in your downloads folder.
Email a copy of your letter
You can email a copy of your letter to yourself or someone else if you have email linked to your device. Download the letter from MyMSD, create a new email, and attach the downloaded letter to your email.
Print your letters
You can print your letter if your printer is linked to your device.
Email notification not received
If you're not getting email notifications from us, but you have unread letters in MyMSD, check :
- you've selected 'Stop sending my letters by post' in MyMSD, and
- we have the correct email address for you – you can check this in MyMSD, under 'My profile'.
You should also check your junk or spam mail folder in case emails from us are going there.