What we expect you to do when in emergency housing

When you’re staying in emergency housing, there are things we expect you to do.

We expect you to:

  • understand the security deposit responsibilities and conditions of payment
  • understand and follow the supplier's rules and not do anything that will result in being asked to leave
  • understand what will happen if you cause or contribute to your emergency housing need
  • be responsible for your actions and those of your guests. For example, if you or one of your guests has damaged property, you'll need to pay for it
  • accept offers of housing if it meets the needs of you and your whānau, including temporary options like transitional housing
  • let us know if things change, including if:
    • you leave your emergency housing
    • your or your partner's income changes
    • the make-up of your household changes (for example, if your relationship changes or the number of children in your care changes)
  • do all you need to do to meet any benefit obligations you may have, such as searching for or getting ready to work.

Your responsibilities after 7 nights

If you're in emergency housing for more than 7 nights, there are also responsibilities you have to meet from the 8th night. Find out what these are and what happens if you don't meet them.

Your responsibilities in emergency housing