Staying in emergency housing
If you're staying in emergency housing, find out your rights and responsibilities, what to do when you leave, and if you have any issues or concerns.
Emergency housing is short-term accommodation for people who need it because:
- they can't stay where they are, and
- they have nowhere else to go.
Cost of emergency housing
In most cases we'll cover the cost of your accommodation for the first 7 nights if you qualify. Then you'll have to start paying for some of the accommodation costs. This is called an Emergency Housing Contribution.
Your rights
Find out your rights while you're staying in emergency housing.
What we expect from you
When you're staying in emergency housing, there are things we expect you to do.
Your responsibilities
If you're in emergency housing for more than 7 nights, there are responsibilities you have to meet from the 8th night.
Find out what these are and what happens if you don't meet them.
Concerns or complaints
Find out what to do if you have concerns or want to make a complaint about your emergency housing supplier.
Leaving emergency housing
What to do when you leave emergency housing and what happens if you don't check out of your accommodation.