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Financial Assistance

The services we offer

Helping people into work

• Workshops and practical advice for getting work.
• Training, seminars or work experience to build up confidence and skills.
• Grants and subsidies to encourage employers to provide work.
• Income support to help people get into, and stay in work.
• Practical support for people with the right experience to start a business.

Supporting employers

One of the ways we help people find work is to support employers who provide work for our clients. If you’re an employer our services include:

• your own Work Broker to help you find the right people
• training and seminars to help our clients get up to speed quickly
• wage subsidies to help with the costs of providing work.

Providing income support

• Benefits for people unable to support themselves.
• Allowances for people on low-to-middle incomes.
• Superannuation for people who are aged 65 years or more.
• Pensions for ex-service people.
• Loans and allowances for students.

We can grant you financial assistance from the date you first contact us, if you complete your application within 20 working days of that date.

There is also a Community Services Card to help with medical costs – and other payments to help out if you have an immediate need for an essential item or service.

Other things we do

We are here to help people get the financial assistance they’re entitled to. We also work hard to prevent benefit fraud and to recover debts – so that we can support the people who need it most.

We’ll do our best to support you in any way we can – for instance, if you need an interpreter, or need us to visit you at home because of mobility problems, or you would like a meeting room when you meet with us.

If you’d like to know more about how we can help please contact us

What you can expect from us

We will:

• give you prompt and efficient service
• let you know about our services and how we can help
• give you information that is correct and easy to understand
• give you the assistance you are entitled to
• explain your rights and obligations
• explain why we ask you to do certain things
• listen carefully so we understand what you are telling us
• be understanding and caring about your needs
• be respectful, friendly and professional in the way we serve you
• tell you who may be able to help if we can’t
• treat your personal information with care.

You have the right to:

• be treated with courtesy and respect
• cultural sensitivity
• use any of our services
• be given information about the services we offer
• be given correct information and entitlements
• be listened to
• be given fair, non-judgemental service
• have any decisions we make explained to you
• have a support person there whenever you deal with us
• make a complaint or ask for a review if you disagree with us.

So that we can help, you need to:

• give us the information we need to assess your entitlements
• make sure any information you give us is correct
• tell us about any changes in your situation
• keep any agreements you have made with us
• attend and be prepared for our meetings
• tell us if you’re unable to keep an appointment
• treat our staff with courtesy and respect.

More information