Appointments

If you are applying for a benefit

When you first apply for a benefit, you will need to attend an appointment to come in and see us. If you complete your application online, you may be given the option of either booking your appointment online or you can contact us and we can book an appointment for you.

Changing or cancelling your appointment

If you are unable to attend your booked appointment time, please contact us so we can change or cancel this for you.

We can't proceed with your benefit application until you have come in to see us. You have 20 working days to complete the application process after you submit your online application form or you may need to re-apply.

 

If you are currently on a benefit

If your circumstances have changed and you would like to discuss this with us in person, you can either book an appointment online using My Account, or you can contact us and we can book an appointment for you.

If you’re unsure whether you need an appointment, you can contact us to discuss your circumstances.

Changing or cancelling your appointment

If you are unable to attend your booked appointment time, you can either change or cancel this through My Account or by contacting us and we can do this for you.

Your benefit will not stop if you don’t show up for an appointment you’ve booked yourself. However, if your circumstances change you need to let us know as soon as possible, otherwise you could be overpaid.

 

Appointments we’ve booked for you

Sometimes you will be asked to come in and see us for a variety of reasons. We will write to you when we need you to come in.

You will be able to see any booked appointments through My Account

If you do not attend one of these appointments and haven’t contacted us before your appointment time to reschedule, your benefit could be stopped.