Service Express - 0800 33 30 30
What is Service Express?
Service Express is a quick and convenient way to check your benefit details or tell us your wages. Just dial the number, say or key in your client number, answer the security questions then say what you want to find out or tell us. Speak normally, it will listen to you and understand what you want to do. It's really simple and there are no queues. It has longer opening hours than our Contact Centre.
Service Express is available:
- Monday to Friday: 7am-10pm except Wages reporting 7am-7pm
- Saturday: 7am-2pm
What can you use it for?
Right now you can check
- when you'll get your next payment or when you got your last payment and how much you'll get or how much it was
- what benefit debts and advances you owe and how much you need to pay back
- or tell us your weekly before tax wages and weekly hours and your benefit will be updated. (Call us on 0800 559 008 to see if you can update your benefit by using this service).
How does it work?
Service Express operates with Natural Language Speech Recognition which means the system understands what you are saying so you don't need to use the keypad on your phone to select options.
How do you get started?
Just Call Service Express on 0800 33 30 30 and listen to the voice. Service Express will ask you questions to keep your information safe.
Whenever you call, have your Work and Income client number handy. Remember to speak normally, the service will understand what you want to do.
Using Service Express
To use Service Express
- call 0800 33 30 30
- say or key in your client number
- answer the security questions
- speak normally and say what you want to do.
What if you get stuck?
Its easy, fast and convenient and if you get stuck you can always talk to one of our phone advisors at anytime.
