Contact us
At Work and Income we want to make it as easy as possible for you to get in touch with us. You can always contact us using our general enquiry numbers or you may like to contact one of our service teams directly. We also have self services available through our Online Services and Service Express.
If you want to make an appointment for your local Work and Income office, and are receiving benefit from us, you may be able to use My account
Our contacts
When you call us please have your client number ready. You’ll find this number on letters from us or on your Community Services Card. We may also ask for other personal details to make sure we have the right information in front of us while we talk with you.
If you're deaf, hearing-impaired or find it hard to communicate by phone you can use our Deaf Link contacts.
| General enquiries | ||
|---|---|---|
| Under 65 |
0800 559 009 From overseas: |
Monday to Friday: 7am - 6pm |
| Senior Services 65 and over or to enquire about NZ Super |
0800 552 002 |
Monday to Friday: 8am - 5pm |
| Business and employers | 0800 778 008 | Monday to Friday: 8am - 6pm |
| Submit your enquiry online | ||
| Service Express | ||
| For details of your benefit and debt payments | 0800 333 030 | Monday to Thursday: 7am - 10pm Friday and Saturday: 7am - 8pm |
| Wages reporting |
Monday to Saturday: 7am - 7pm |
|
| Job Search | ||
| All job related enquires including vacancy information | 0800 779 009 | Monday to Friday: 8am - 6pm |
| Help with online services | ||
| Under 65 |
0800 559 009 |
Monday to Friday: 8am - 5pm say "Online help" when you are asked to say why you are calling |
| Register your email address with us (under 65) | 0800 559 009 |
Monday to Friday: 7am - 6pm Say "Register my email" when you are asked to say why you are calling |
| 65 and over |
0800 552 002 email: Seniors@msd.govt.nz |
Monday to Friday: 8am - 5pm. |
| Specific enquiries | ||
| Working for Families | 0800 774 004 | Monday to Friday: 7am - 6pm Saturday: 8am - 1pm |
| Community Services Card |
0800 999 999 email: csc_enquiries@msd.govt.nz |
Monday to Friday: 8am - 5pm |
| Residential Care Subsidy | 0800 999 727 | |
| Residential Support Subsidy | 0800 999 779 | |
| Overseas entitlements: International Services | ||
| Collections Unit (Repayments) | ||
| From New Zealand | 0800 558 008 | Monday to Friday: 7:30am - 6pm (New Zealand time) |
| From Australia | 1 800 988 002 | |
| From other countries | +644819 1954 | |
| Collections_unit@msd.govt.nz (Put your last name and client number in the subject line) |
||
| Address |
Collections Unit |
|
| Deaf Link | ||
| Read about our services to help you if you're deaf, hearing impaired and speech impaired | ||
| Deaf Link free-fax | 0800 621 621 |
Monday to Friday: 8.30am - 5pm |
| Telephone typewriter (TTY) | 0800 111 113 | |
| Text | 029 286 7170 | |
| MSD_Deaf_Services@msd.govt.nz | ||
| Multilingual Lines | ||
| Arabic | 0800 668 008 | Monday to Friday: 8.30am - 5pm |
| Cantonese | 0800 664 004 | |
| Farsi | 0800 996 006 | |
| Hindi | 0800 993 003 | |
| Mandarin | 0800 661 001 | |
| Maori | 0800 662 002 | |
| Punjabi | 0800 995 005 | |
| Samoan | 0800 663 003 | |
| Somali | 0800 997 007 | |
| Tongan | 0800 669 009 | |
| Media enquiries | ||
|
MSD Media team |
Phone: 04 916 3496 Fax: 04 918 0066 |
|
| Our locations | ||
| Our offices | ||
| Report a suspected fraud | ||
| Allegation Line |
0800 556 006 |
Monday to Friday: 8am - 5pm |
| Website problems | ||
| Technical problems with this website | email: WorkandIncome_OnlineServices@msd.govt.nz | |
| Deaf Link free-fax | 0800 621 621 |
|---|---|
| Telephone typewriter (TTY) | 0800 111 113 |
| Text | 029 286 7170 |
| MSD_Deaf_Services@msd.govt.nz |
Posting something to us
If you want to send us something by post, mail it to your nearest Service Centre or Community Link.
How to make a complaint
Work and Income is committed to delivering first class services and providing dependable advice.
If you think we're not meeting this standard we would like to hear from you. Not only so we can put right your complaint, but to improve our service for everyone.
Call recording
All calls are recorded by the Ministry of Social Development to improve our service to you.
All recorded calls are held securely by the Ministry. You can ask for access to your calls by:
- calling 0800 559 009.
If you have any privacy queries or concerns please talk to us or you can write to:
Privacy Officer
Ministry of Social Development
PO Box 1556
Wellington 6140
Fax: 64 4 918 0099
Voice Verification Privacy Statement
The (voluntary) Voice Verification service allows quick and secure verification of your identity by using the unique qualities of your voice. When you register with the Voice Verification service it creates from your voice a unique mathematical algorithm which is held by Work and Income.
The purpose of recording the unique algorithm is to provide a swift, secure, and reliable verification of your identity, which removes the need for the usual verification questions from a Work and Income customer service representative.
We are committed to protecting personal information. We will hold personal information securely. Please note that personal information that we hold may be released to external organisations if we think it is necessary, and is allowed by law.
You can ask to see and correct personal information we hold about you by contacting us on 0800 559 009.
If you have any privacy questions or concerns, you can write to:
Privacy Officer
Ministry of Social Development
P O Box 1556
Wellington
Fax: 64 4 918 0099
