Contact us

When you call us please have your client number ready. You’ll find this number on letters from us or on your Community Services Card. We may also ask for other personal details to make sure we have the right information in front of us while we talk with you.

Get a one-time password for My Account

Call us to get your one-time password – don’t call RealMe. We’ll need to know your mobile phone number so we can text your one-time password to you.

You don’t need a one-time password to apply online for financial assistance or NZ Super.

 If you'rePhoneCalling hours (NZ time)

under 65

0800 687 775

Calling from overseas:
+64 9 913 0300

Monday to Friday 7am-6pm
Saturday 8am-1pm

65 and over, or
getting a Veteran’s Pension or
NZ benefit or pension paid overseas

0800 552 002

Calling from Australia:
1800 150 479

Calling from overseas:
+ 64 4 978 1180

Monday to Friday 8am-5pm

If you have registered your voice with us you can get your one-time password automatically. Otherwise when you call, we’ll need to:

  • identify you (to make sure we’re talking to the correct person)
  • ask you to provide your current cell phone number and email
  • ask you to provide your Community Services Card number if you have one, or previous ID card number that you’ve provided us before (eg driver’s license, 18+ card, passport).

You can also visit us and bring your Community Services Card or identification that you’ve given us before.

Help with Online Services

If you want to cancel your appointment, report your wages or hours of work, cancel your benefit, or tell us you’re going overseas, you can do these and more online using My Account.

If you want to check what you might be entitled to or apply online for financial assistance you can do this using our Online Services.

If you need help with our Online Services e.g. Apply Online, My Account, contact us on:

  • 0800 559 009 (say "online help" when you call)
    Monday to Friday 8am-5pm

If you can’t phone us and it's not urgent, you can email us at: 

Please read our Online Services help pages first. These are continually updated with helpful information.

If you have an urgent enquiry, call us.

Service Express - self-service line

Use Service Express to automatically:

  • check your benefit payments
  • check your debt balance
  • report your wages

Call:

  • 0800 33 30 30 (speak normally and say what you want to do)
    Monday to Thursday: 7am - 8pm
    Friday: 7am - 7pm
    Saturday: 8am - 8pm

You can also check details of your benefit payments and report your wages using My Account

General enquiries for under 65

Calling us...PhoneCalling hours
within NZ

0800 559 009

Monday to Friday 7am-6pm
Saturday 8am-1pm
from overseas +64 9 913 0300

 

Posting something to us

If you want to send us something by post, mail it to your nearest Service Centre or Community Link.

Job search and vacancy

For all job related enquires including vacancy information, contact us on:

  • 0800 779 009
    Monday to Friday 8am-6pm

Youth Service

For clients receiving Youth Payment or Young Parent Payment, contact your Youth Service Provider directly if you have one. Otherwise contact us on:

  • 0800 559 009 (say "youth client" when you call)
    Monday to Friday 7am-6pm and Saturday 8am-1pm

Working for Families

Contact us on:

  • 0800 774 004
    Monday to Friday 7am-6pm and Saturday 8am-1pm

Employer Services

Contact us on:

  • 0800 778 008
    Monday to Friday 8am-6pm

NZ Super and other entitlements for 65 and over

Contact us on:

  • 0800 552 002
    Monday to Friday 8am-5pm

Email: 

If you want to know more about getting benefits or pensions in the countries we have a Social Security Agreement with, please contact the appropriate social security agency.

Veteran's Pension

Contact us on:

  • 0800 650 656
    Monday to Friday 8am-5pm

Email:

Overseas entitlements

For NZ benefit or pension paid overseas, contact:

Community Services Card

Contact us on:

  • 0800 999 999
    Monday to Friday 8am-5pm

Email: 

Residential Care and Residential Support Subsidies

Enquire aboutPhoneCalling hours
Residential Care Subsidy 0800 999 727 Monday to Friday
8am-5pm
Residential Support Subsidy 0800 999 779

Collections Unit

Calling us...PhoneCalling hours
within NZ

0800 558 008

Monday to Friday 7:30am-6pm
from Australia 1 800 988 002
from other countries +64 4 8191954

Email: 

Postal address:

Collections Unit
PO Box 19236
Hamilton
3244

Report a suspected fraud

Contact us on:

  • 0800 556 006
    Monday to Friday 8am-5pm

Website faults

If you find an error on the website please take a moment to email us with the details of the page you were trying to access. 

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