Contact us

At Work and Income we want to make it as easy as possible for you to get in touch with us. You can always contact us using our general enquiries number or you may like to contact one of our service teams directly.

Our contacts

When you call us please have your client number ready. You’ll find this number on letters from us or on your Community Services Card. We may also ask for other personal details to make sure we have the right information in front of us while we talk with you.

International symbol for Deafness.

If you're deaf, hearing-impaired or find it hard to communicate by phone you can use our Deaf Link contacts.

 

For....Contact us...We're here...
General enquiries
  • 0800 559 009
From overseas:
  • +64 9 913 0300
Monday to Friday:
7am-6pm

Saturday:
8am-1pm
Service Express
(For details of your
benefit and
debt payments)
0800 333 030

You'll need your client number and personal identification number (PIN).
If you don't have a PIN, call Service Express to set one up.
Monday to Friday:
7am-10pm
except Wages reporting
7am-7pm

Saturday:
7am-2pm
Job Search 0800 779 009 Monday to Friday:
8am-6pm
Employer Line 0800 778 008 Monday to Friday:
8am-6pm
Working for Families 0800 774 004 Monday to Friday:
7am-6pm
Saturday:
8am-1pm
Senior Services
New Zealand Superannuation and other entitlements for 65 plus
0800 552 002 Monday to Friday:
8am-5pm
Community Services Card 0800 999 999 Monday to Friday:
8am-5pm
Deaf Link
Enterprising Communities Grants 0800 779 998 Monday to Friday:
8am-5pm
Health and disability co-ordinators
Media enquiries
Other languages (Multilingual Lines)
Our offices Service centres

National Office

Regional offices
Overseas entitlements: International Services
Collections Unit
  • 0800 558 008

From overseas or mobile users:

  • +64 3 977 4075

Freephone from Australia: 

  • 1 800  988 002

Email: Collections_unit@msd.govt.nz

Mail:
Collections Unit
PO Box 7564
Sydenham
Christchurch 8240

Monday to Friday:
7:30am-6pm

Saturday: 8am-1pm

Regional labour market managers
Child Youth and Family Approvals team
Report a suspected fraud: Allegation Line
Residential Care Subsidy 0800 999 727 Monday to Friday:
8:30am-5pm

Wednesday:
9:30am-5pm
Residential Support Subsidy 0800 999 779 Monday to Friday:
8:30am-5pm

Wednesday:
9:30am-5pm
Student finance 0800 88 99 00 Monday to Friday:
7am-7pm
www.studylink.govt.nz
SuperGold Card

0800 25 45 65
www.supergold.govt.nz
information@supergold.govt.nz

Monday to Friday:
8am-5pm

War Veterans
Technical problems with this website Submit your enquiry online
General enquiries and complaints Submit your enquiry online
International symbol for Deafness.


If you're deaf, hearing-impaired or find it hard to communicate by phone you can contact us on:
 

Deaf Link free-fax 0800 621 621
Telephone typewriter (TTY) 0800 111 113
Text 029 286 7170
Email MSD_Deaf_Services@msd.govt.nz

How to make a complaint

Work and Income is committed to delivering first class services and providing dependable advice.

If you think we're not meeting this standard we would like to hear from you. Not only so we can put right your complaint, but to improve our service for everyone.

Call recording

All calls are recorded by the Ministry of Social Development to improve our service to you.

All recorded calls are held securely by the Ministry. You can ask for access to your calls by:

  • calling 0800 559 009.

If you have any privacy queries or concerns please talk to us or you can write to:

Privacy Officer
Ministry of Social Development
PO Box 1556
Wellington 6140
Fax: 64 4 918 0099