Contact us
At Work and Income we want to make it as easy as possible for you to get in touch with us. You can always contact us using our general enquiries number or you may like to contact one of our service teams directly.
Our contacts
When you call us please have your client number ready. You’ll find this number on letters from us or on your Community Services Card. We may also ask for other personal details to make sure we have the right information in front of us while we talk with you.
If you're deaf, hearing-impaired or find it hard to communicate by phone you can use our Deaf Link contacts.
| For.... | Contact us... | We're here... |
|---|---|---|
| General enquiries |
|
Monday to Friday: 7am-6pm Saturday: 8am-1pm |
| Service Express (For details of your benefit and debt payments) |
0800 333 030 You'll need your client number and personal identification number (PIN). If you don't have a PIN, call Service Express to set one up. |
Monday to Friday: 7am-10pm except Wages reporting 7am-7pm Saturday: 7am-2pm |
| Job Search | 0800 779 009 | Monday to Friday: 8am-6pm |
| Employer Line | 0800 778 008 | Monday to Friday: 8am-6pm |
| Working for Families | 0800 774 004 | Monday to Friday: 7am-6pm Saturday: 8am-1pm |
| Senior Services New Zealand Superannuation and other entitlements for 65 plus |
0800 552 002 | Monday to Friday: 8am-5pm |
| Community Services Card | 0800 999 999 | Monday to Friday: 8am-5pm |
| Deaf Link | ||
| Enterprising Communities Grants | 0800 779 998 | Monday to Friday: 8am-5pm |
| Health and disability co-ordinators | ||
| Media enquiries | ||
| Other languages (Multilingual Lines) | ||
| Our offices | Service centres National Office Regional offices |
|
| Overseas entitlements: International Services | ||
| Collections Unit |
From overseas or mobile users:
Freephone from Australia:
Email: Collections_unit@msd.govt.nz Mail: |
Monday to Friday: Saturday: 8am-1pm |
| Regional labour market managers | ||
| Child Youth and Family Approvals team | ||
| Report a suspected fraud: Allegation Line | ||
| Residential Care Subsidy | 0800 999 727 | Monday to Friday: 8:30am-5pm Wednesday: 9:30am-5pm |
| Residential Support Subsidy | 0800 999 779 | Monday to Friday: 8:30am-5pm Wednesday: 9:30am-5pm |
| Student finance | 0800 88 99 00 | Monday to Friday: 7am-7pm |
| www.studylink.govt.nz | ||
| SuperGold Card |
0800 25 45 65 |
Monday to Friday: |
| War Veterans | ||
| Technical problems with this website | Submit your enquiry online | |
| General enquiries and complaints | Submit your enquiry online | |
| Deaf Link free-fax | 0800 621 621 |
|---|---|
| Telephone typewriter (TTY) | 0800 111 113 |
| Text | 029 286 7170 |
| MSD_Deaf_Services@msd.govt.nz |
How to make a complaint
Work and Income is committed to delivering first class services and providing dependable advice.
If you think we're not meeting this standard we would like to hear from you. Not only so we can put right your complaint, but to improve our service for everyone.
Call recording
All calls are recorded by the Ministry of Social Development to improve our service to you.
All recorded calls are held securely by the Ministry. You can ask for access to your calls by:
- calling 0800 559 009.
If you have any privacy queries or concerns please talk to us or you can write to:
Privacy Officer
Ministry of Social Development
PO Box 1556
Wellington 6140
Fax: 64 4 918 0099