Emergency accommodation suppliers

Information for temporary accommodation suppliers for the Ministry of Social Development (MSD), where the client's costs for accommodation are being paid by an Emergency Housing Special Needs Grant.

When clients are unable to find temporary accommodation themselves or there are no Ministry of Social Development contracted emergency housing places available, the Ministry will pay for client's accommodation for up to seven days using the Emergency Housing Special Needs Grant.

  • Emergency housing supplier factsheet

    Useful information to know if you are providing accommodation suitable for emergency housing.

  • Claiming costs for damage or loss

    If you have requested a security deposit for a client who had stayed at your accommodation, and the client has agreed to the costs for damage or loss, you will need to invoice MSD up to the amount of the security deposit approved. You can also do this if the client has caused damage or loss and has failed to check out.

    You need to provide the Declaration for damage or loss along with your invoice to your local service centre. The amount charged must be actual and reasonable costs and you may be required to provide proof of these. In the Declaration for damage or loss, you will need to confirm the client has agreed to the costs, or didn't check out, before we’ll pay your invoice.

  • Refunding money to the Ministry of Social Development

    If you need to refund any money that we have paid you on the client’s behalf, you can do this the following ways:

    Pay by direct credit

    Account name: MSD ROBOC 3

    Westpac account: 03-0049-0006243-25

    When making a payment by direct credit, you need to enter the:

    • client's surname then initials in the 'Particulars' field
    • client's 9 digit MSD client number (without the dashes) in the 'Reference' field.

    If you are making multiple refunds in one payment, please attach a schedule of these, and email this to Crown_Revenue@msd.govt.nz.

    The schedule needs to include:

    • a breakdown of refunds
    • client's surname and initials
    • client's 9 digit MSD client number.

    In the email, please also tell us the day the bulk payment was made and the total amount paid.

    Sending a cheque

    If you want to pay the refund by cheque, please post this to:

    Crown Revenue and Reconciliation (Finance) Lower Hutt
    P.O. Box 31344
    Lower Hutt 5040

    You will need to include the client's full name, their 9 digit MSD client number, and your contact details.