Payment of Accommodation Supplement due to error
We have found there was an error in some people's Accommodation Supplement payments. This means we owe some people money and other people were overpaid.
If we owe you money because of this error and you're a current client, we'll pay this to you automatically. If you're a former client, you can use the online tool to check if you're owed money. Our staff aren't able to tell you if you’re owed money or how much it is.
If you've been overpaid, you won't have to pay the money back because it was our mistake.
Anyone who was underpaid their Accommodation Supplement is now getting the correct amount.
Who's affected by this error
You may be affected if you:
- got Accommodation Supplement from us before December 2014, and
- moved between renting, boarding and living in your own home.