Payment of Accommodation Supplement due to error
We've found there was an error in some people's Accommodation Supplement payments. This means we owe some people money and other people were overpaid. Here's what we're doing about it.
If you currently get payments from us and were owed money because of this error, you were paid automatically in November 2016.
If you used to get payments from us you can use the payment errors enquiry form to check if you're owed money. Our staff can’t tell you if you’re owed money or how much it is.
If you've been overpaid, you don't have to pay the money back because it was our mistake.
Who's affected by this error
You may be affected if you:
- got Accommodation Supplement from us before December 2014, and
- moved between renting, boarding and living in your own home.
If you've been overpaid
If you've been overpaid you don’t need to pay it back. Our error will not affect any future payments you might get from us.
How to check if you or someone else is owed money
If you used to get payments from us and want to find out if you're owed money, you can use the payment errors enquiry form.
You can also use the form to enquire for someone else if:
- they're not a current client
- a person has died.
The form will check if you (or the person you’re enquiring for) are owed money. It won’t say how much you're owed.
Using the enquiry form overseas
At this stage the enquiry tool can only be accessed from Australia and New Zealand.
The payment error enquiry form will let you know if you're owed money. It won't say how much. We'll write to you to tell you that.