Get your one-time password
You can get a password by calling us or coming in to see us with ID.
You can only get a one-time password over the phone if you have when you call:
- the ID that you have already shown us (eg your passport, drivers licence or birth certificate), or
- your Community Services Card.
Otherwise you'll have to come in and see us with ID.
|If you're||Phone||Calling hours (NZ time)|
|under 65||0800 687 775||Monday to Friday 7am-6pm
|65 and over,
or getting a Veteran’s Pension
or NZ benefit or pension paid overseas
|0800 552 002||Monday to Friday 8am-5pm|
If you’re overseas contact us
When asked say you’re calling for say “a one-time password”.
Going into the office
You’ll be asked to provide identification to the receptionist. They’ll arrange for a text to be sent to you.
How the password is issued
Your one time password is sent by text from 2422 and is made up of numbers, capital and lowercase letters, and symbols.
When you password is issued it’s valid for 14 days.