Feedback

Apply online using MyMSD

You can complete the online form through MyMSD for most benefits, NZ Super or other payments.

Important information

You have 20 working days from the date you first contact us to complete the application process.

To apply using MyMSD, you'll need:

  • your client number
  • the email address or phone number you've registered with us.

If you don't have these, you can apply using RealMe (see instructions below).

MyMSD login
Set up or log into MyMSD

Apply using RealMe

If you can't use MyMSD, you can apply using our online form for new clients.

The form will ask you to call us to book an appointment. You don't need to call us - we've changed our process and we'll call you.

Please be patient, as we're experiencing high demand at the moment so it may take a while for us to contact you.

You'll need a RealMe login (you don't need a RealMe verified identity).

Apply using our online form for new clients

MyMSD online form

  • 1. We'll fill in some of your information

    To save you time, if you’ve given us information before, we’ll automatically fill this in for you. The information might not be up to date anymore and we’re sorry if this is the case. You can change any incorrect information as you go.

    If you don’t want us to fill this in for you, you can use our form for new clients. You’ll need a RealMe login to do this.

    Online form for new clients

  • 2. Information we need from you

    When filling out the form you'll need to provide a lot of information about you and your family, including:

    • all income details for the last 52 weeks (eg wages, ACC, child support, dividends, rentals etc)
    • anything that could earn you money in the next 52 weeks (eg rental income, dividends, ACC, child support, overseas payments)
    • your expenses (eg housing, childcare, medical costs and hire purchase)
    • IRD numbers
    • bank account details
    • a phone number we can contact you on.

    If you or your partner were not born in New Zealand, you’ll need to tell us your or their:

    • country of birth and the date left
    • date arrived in NZ
    • date citizenship or permanent residence was granted.

    Note:

    • Your answers are saved as you go.
    • You can save a partly completed form and come back to it later.
    • If you stay on the same page for more than 5 minutes you’ll be logged out.
    • When you log in to return to your form you’ll start from your last completed page.
    Help completing the form

  • 3. After you've submitted the form

    You'll get a page that confirms your application has been submitted with the following information:

    • your reference number
    • next steps
    • supporting documents you need to provide.

    Find out about the online application process

    It's important to follow all next steps instructions so that there aren't delays in processing your application.

  • 4. Payments

    Usually, you’ll get your first payment within 2-3 weeks after the application process is completed, or from the date your training or course starts.

    You may have to wait longer if you’ve recently been in work and:

    • left your job without a good reason
    • lost your job because of misconduct
    • got holiday pay or another payment at the end of your job
    • are getting sick pay from your employer.

linksRelated links

The online application process