Having someone help you
A representative is often called an agent or an advocate. We are committed to seeing that you get all the assistance you’re entitled to and will work with you or your representatives to see that this happens.
Some reasons for having a representative
You may want help in your dealings with us. You can appoint someone as your representative to help you or to act on your behalf.
You can have a representative for any reason. This might be because:
- you’re overseas
- you have difficulty communicating
- you have mobility issues that makes it physically hard to go to our offices
- you’re ill
- you’re living in residential care or an institution
- you disagree with a decision we made and want help or advice
- you’ve been served with a trespass notice which says you can’t enter our offices.