Stop your payment
If your situation has changed so much that you’re no longer eligible for your benefit you need to tell us as soon as possible. If you don't we may carry on paying you and you'll have to pay the debt back.
How to tell us
The easiest way to stop your payment is to use the Report a change option in our online services.
You'll need to tell us:
- the reason for stopping payment
- the date your circumstances changed
- details relating to your change in circumstances eg, employer name and contact details.
You can also tell us if you want to stop your payment temporarily, eg if you've got a short work contract or seasonal work.
If you don't tell us
It’s against the law to not tell us if your circumstances have changed and you’re no longer eligible for a payment from us. This could result in you and your partner getting a fine, having a debt you both have to pay back, or be prosecuted.
If you’re a social housing tenant or on the social housing register
After your benefit payments have stopped, you’ll need to continue to tell us about any changes to your income, because it may affect your Income Related Rent or eligibility for social housing. Otherwise:
- your rent may be increased to market rent if you're a social housing tenant
- you won’t be offered a property if you're on the social housing register.