Eastern Bay of Plenty floods
What support and assistance is available if you've been affected by the Eastern Bay of Plenty floods - April 2017
There are lots of ways we can help and we can point you in the right direction based on your situation. You don’t have to be on a benefit.
Information for you and your family on assistance available if you’ve been affected by the flooding in the Eastern Bay of Plenty.
0800 Government Helpline
Information and support centre
The information and support centre at the Edgecumbe Library is open Monday to Friday from 9am to 4pm and Saturday from 9am to 1pm.
Our staff are available at the centre between Monday to Friday from 9am to 1pm.
For other requests for welfare services call the Government Helpline 0800 779 997
Support for rural communities
If you have requests for or can offer help on the farm, please contact Federated Farmers on 0800 327 646. They can help with stock movements and feed.
Rural Support Trusts
Rural Support Trusts have local people trained to offer assistance and support in times of hardship. Contact the local co-ordinator for free and confidential information.
Call 0800 RURAL Help (0800 787 254) or visit
Schools and Early Childhood centres
Most schools across all regions are now open with some exceptions. Parents should check with their school or early childhood centre for updated information about closures or opening.
Keeping Children Safe
If you’re worried that a child or young person you know is not safe or being cared for or you know a child who has separated from their parents or caregivers you can call Ministry for Vulnerable Children, Oranga Tamariki on 0508 326 459 lines open 24/7 or email
Financial assistance available
There is support following the wide-spread flooding and damage in eastern Bay of Plenty. For immediate assistance please call the Government Helpline 0800 779 997
Civil Defence payments
Extra financial support is available to people affected by flooding.
Civil Defence payments can cover the following costs:
- Payments if you’re hosting evacuees (private homes, marae or community centres)
- Accommodation costs if you’re evacuated and are staying in tourist accommodation (motels, hotels, or temporary rental accommodation)
- Loss of livelihood (where you can’t work and have lost your income because of the floods)
- Food, clothing and bedding (immediate needs up to a maximum).
For immediate assistance call the Government Helpline 0800 779 997
Help with clean-up
Help with clean-up is available in the eastern Bay of Plenty.
Enhanced Taskforce Green (EFTG) can provide funding to employ jobseekers and work with the local region to assist with the clean-up. EFTG can also be used to hire or purchase equipment and clothing to enable the clean-up.
Insurance and Lodging an EQC claim
Who is covered?
Customers must have a home or contents fire insurance policy with an insurance company when the natural disaster damage occurred to make a claim with EQC for home or contents damage.
Customers with home insurance will also receive EQC cover for certain land damage.
What EQC covers depends on how the damage occurred:
- For storms and floods, EQC covers damage to residential land only, within certain limits (private insurers cover house and contents damage, according to the terms of an individual’s policy).
- For natural landslip damage, EQC covers damage to home, contents and land, within certain limits.
If your home, car or contents have been damaged by the floods, take photos before you remove or repair anything and report it to your insurance company as soon as possible. Your insurance company will let you know what you need to do next, how to clamn and how EQC works.
If you need to make your home safe, sanitary, secure and weather tight please record the work done, take photos and keep a copy of the bills paid.
Make a claim with EQC online at
or call 0800 326 243
People Support - Stress counselling and support
Emergencies caused by floods are usually unexpected, sudden and overwhelming so to feel distressed afterwards is both normal and completely understandable. It’s completely normal for you and your family to be emotionally and physically drained by the floods. You’re not alone in feeling this way and you don’t need to cope on your own. Friends and family members not affected by the event can help you cope with the added stress. For support and advice if you need to talk to someone, call the Government Helpline 0800 779 997 or visit the information and support centre.
More help and information may be obtained from:
- your GP or local community health centre
- the phonebook under medical white pages
- Youthline 0800 376 633
- Rural Support Trust 0800 RURAL HELP
- in an emergency always call 111.
If you work, your employer may be part of the Employee Assistance Programme (EAP) and will be able to provide you with those details.