Paying clients overseas

When you leave New Zealand temporarily, some payments stop straight away, and some are paid for up to 28 days.

All clients getting a benefit must tell us before they leave New Zealand.


Getting payments from us and stuck in Australia

If you went to Australia during the quarantine-free travel period and can't get a MIQ spot, we now consider this an unforeseeable circumstance that impacts your ability to return.

You may be eligible for a portable pension or to continue getting payments while overseas.

Contact our International Services team for more information

Getting NZ Super or a Veteran's Pension

If you get NZ Super or Veteran's Pension you may be able to receive payment for up to 26 weeks, (as long as you are back in New Zealand within 30 weeks).

Living overseas

If you left New Zealand after 26 March 2020, were continuing to receive NZ Super or Veteran's Pension and exceed your 30 weeks out of New Zealand, you may be required to pay back these payments.

Please note: In most cases, international lockdowns or difficulty securing a space in MIQ are not sufficient reasons for your return to New Zealand to be delayed beyond 30 weeks. If there are other circumstances preventing your return (eg. you had a serious medical event when away) please contact us to discuss your situation.

Getting a benefit and away for more than 28 days

If you get a benefit payment from us, you must tell us about your travel plans and reasons for travel before you leave New Zealand. If your travel is approved, payments can generally only continue for up to 28 days in a 52-week period.

In exceptional circumstances, your payments may be able to continue for longer than 28 days. The list of possible reasons we can consider an extension include (but are not limited to):

  • aircraft breakdowns
  • industrial disputes
  • bereavement or
  • illness/injury to you, your partner and/or any family members dependent on you.

If you are getting a benefit and can’t return to New Zealand because of circumstances outside of your control that were unforeseeable before you started to travel, we may be able to extend your benefit payments until you can reasonably be expected to return to New Zealand. If you’d like to discuss your situation, please contact us.

Please note: the impacts of COVID-19 pandemic on international travel for anyone who left New Zealand on or after 26 March 2020 are not considered unforeseen circumstances.

If you're overseas longer than the time allowed for your payment, we recommended you contact your local embassy or the Ministry of Foreign Affairs and Trade if you need help.