Help while you’re self-isolating

If you and your whānau need extra support while you're self-isolating because of COVID-19, we may be able to help. Use our online forms to let us know how we can help you.

Many people will be able to self-isolate with help from whānau, family and friends but help is available for immediate and essential things if you need it. You can also get practical support and more from a community organisation near you.

You may be able to get:

  • money for urgent costs, like food and groceries, essential items, medicine or bills that are higher than usual, like power. You have to meet an income and asset test
  • help from community, iwi or Pacific organisations to get things done, including deliveries of things you need.

Who can fill in the form

You must be 16 years old or over and be in New Zealand.

It’s ok to fill in a form if you:

  • just need help with deliveries
  • can work from home while self-isolating
  • are not getting a benefit right now
  • are not currently a New Zealand citizen or resident
  • are in New Zealand but don't usually live here.

Someone else can fill in a form for you if you agree to this first.

Your personal information

When you fill in a form, you’re confirming you:

Fill in a form for the support you need

Help filling in a form

If you need help with a form, you can call us for free on the COVID welfare line 0800 512 337

This line is open:

  • Monday to Friday, between 8am and 5pm
  • Saturdays, Sundays, and public holidays between 8am and 1pm.

If it’s hard to use the phone, use our services for deaf, hearing-impaired and speech-impaired people.

Find out what happens after you fill in the form

If you’re having technical problems with a form, check our technical help with online forms.