How we're making our offices safer
Questions and answers about the new security measures to make our offices safer.
How it will work
If I’m coming to the office do I need to bring identification?
Will I be able to hand forms or a medical certificate in at reception as I do now?
Can I pick up forms and brochures?
Can I still use a kiosk?
What happens if I need to see a case manager urgently?
Can I walk in and make an appointment?
Why is there a security officer outside the office? Why is the door to the office locked?
Do I still need to attend my appointment?
If I’m in the office and I need to leave, how will I get out if the door is locked?
My usual office/location is closed what shall I do?
How can I use online services?
I have an agent that goes to my appointments for me, will they still be able to do this?