North Island floods

There are lots of ways we can help, and we can point you in the right direction based on your situation. You don't have to be on a benefit. You may have to pay the money back depending on your situation.

Call us to talk about what you need and how we can help:

• If you're in Auckland, Tairāwhiti, Waikato or Waitomo, call us on 0800 400 100.

Find out more about what help is available in your area:

Civil Defence payments

Civil Defence payments are available for people affected by the flooding. You don't have to be getting a benefit, and in most cases it doesn't matter what your income is or what assets you have. Non-residents may be eligible for this payment.

A Civil Defence Payment can help with:

• emergency food, clothing and bedding if yours has been damaged or destroyed by the flooding
• costs if you’ve had to leave your home
• loss of income because you can't work due to the flooding
• a payment if you have evacuees staying with you in places such as a private home, marae or community centres.

Call us to apply:

• If you're in Auckland, Tairāwhiti, Waikato or Waitomo, call 0800 400 100.