Christmas and New Year holiday payments

30 November 2021.

When you'll be paid and when we're open over Christmas and the New Year.

Payment dates

Christmas week - 21 December to 27 December

All payments during the Christmas week, Monday 20 December to Thursday 23 December, will be the same. There will be no changes.

New Year's week - 28 December to 3 January

If you normally get paid on:

You'll be paid on:

Tuesday 28 December

Friday 24 December

Wednesday 29 December

Friday 24 December

Thursday 30 December

Thursday 30 December

Week after New Year's - 4 January to 10 January

If you normally get paid on:

You'll be paid on:

Tuesday 4 January

Friday 31 December

Wednesday 5 January

Friday 31 December

Thursday 6 January

Thursday 6 January

Childcare payments

We can't pay childcare between the Christmas and New Year break if the childcare centre is closed.

Offices and contact centre operating hours during the holidays 

Our contact centres and most service centres are open on:

  • Friday, 24 December
  • Wednesday, 27 December – Friday, 31 December and
  • from Wednesday, 5 January
  • Office closures

    All of our offices, contact centre and Service Express are closed on these dates:

    • Monday 27 December, Christmas Day observed
    • Tuesday 28 December, Boxing Day observed
    • Monday 3 January, New Year's Day observed
    • Tuesday 4 January, day after New Year's Day observed.

    Find out more about Service Express, our self-service line

    Some offices will also be closed on other dates


    When office will be closed

    Waitakere Outreach

    20 December to 10 January
    Ohakune 29 December to 4 January
    Taradale 29 December to 4 January
    Takaka Heartlands 24 December to 7 January
    Kaikoura Heartlands 24 December to 7 January
    Balclutha 29 December to 4 January

    If you need support you can call the contact centre or use MyMSD.

  • Offices on reduced hours

    Some offices will also work on reduced hours.

    The offices listed below will open 10am to 2pm from Wednesday 29 December to Tuesday 4 January. Foxton and Otaki are working reduced hours until 7 January.

    • Flaxmere
    • Wairoa
    • Waipukurau
    • Foxton
    • Otaki
    • Ruatoria
    • Westport
    • Queenstown
    • Alexandra
    • Gore
    • Mosgiel
    • Oamaru
    • South Dunedin
  • Our online services

    You can use MyMSD at any time, including public holidays. MyMSD is our online service where you can apply and manage your information online.

    You can use it to do things like:

    • apply for a food grant and dental costs
    • declare your wages
    • tell us about a change in address, phone or accommodation costs
    • view your payment details
    • tell us about overseas travel.

    What you can do in MyMSD

    Set up or log in to MyMSD