Easter and Anzac Day payments and opening hours

02 April 2020.

When you'll be paid and when our contact centres are open over Easter and Anzac Day.

Payment dates

If you're normally paid on:

You'll be paid on:

Tuesday 14 April

Friday 10 April

Tuesday 28 April

Saturday 25 April

These payments will be available by EFTPOS and ATM machine.

Our contact centres and Service Express

Our contact centres and Service Express will be closed for the public holidays on:

  • Easter Friday - 10 April
  • Easter Sunday - 12 April
  • Easter Monday - 13 April
  • Anzac Day (observed) – Monday 27 April

Our phone line for general enquiries for people under 65 will be open on Saturday 25 April, from 8am to 1pm.


If you have a client number, you can use MyMSD to apply for a benefit, or an urgent or unexpected cost such as food.

Help with urgent or unexpected costs

Online services

MyMSD will be available as usual.

You can use our online services to:

  • apply for a food grant and dental costs
  • declare your wages
  • tell us about a change in address, phone or accommodation costs
  • view your payment details
  • check your payment card transactions
  • tell us about overseas travel
  • and more