Fixing some issues
15 June 2018.
Documents about a number of revisions to operational policies and legislation over the last three years are on The Ministry of Social Development's website.
The Ministry of Social Development (MSD) released a set of 40 documents on 21 June 2018 on the Ministry's website, about a number of revisions to operational policies and legislation over the last three years: Aligning policies and practice
Examples include a mistake with the Accommodation Supplement and another where we found some people may be better off on Temporary Additional Support rather than the Special Benefit.
We found some cases where we underpaid people. This shouldn’t have happened and we’ve repaid the money we owe to clients in as many cases as we can. We’re still fixing some issues and working through identifying other people we need to repay.
We’ll be contacting those people so we can apologise and pay what we owe in the coming months. If you're affected we'll contact you.