Deaf, hearing-impaired and speech-impaired clients

Find out how you can contact us if you're deaf, hearing-impaired or speech-impaired.

How to contact us

International symbol for Deafness.

If you're deaf, hearing-impaired or find it hard to communicate by phone, you can contact us on:

Deaf Link free-fax 0800 621 621
Text 029 286 7170

Contact us through NZ Relay

NZ Relay is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or speech-impaired.

They can contact us on your behalf on:

  • Monday to Friday, 7am to 6pm
  • Saturday, 8am to 1pm.

All NZ Relay calls are strictly private so your information is safe and secure.

NZ Relay Service

What the team can do for you

The team can:

  • give you information about your income support or New Zealand Superannuation
  • help you with housing options and advice
  • contact your case manager on your behalf
  • book, cancel or change an appointment for you with your case manager or an interpreter
  • pass on information to your case manager, such as income you are declaring
  • update our records, such as changing your address
  • help resolve any issues you may have about your income support or New Zealand Superannuation.

What the team need to know

When you contact the team, you will need to tell us:

  • your name, date of birth, address and client number to help us ensure we are speaking with the right person
  • what information or service you are calling about or want help with
  • if you want an appointment and, if so, whether or not an interpreter is required
  • what the appointment is about so we can ensure you will be seeing the right person