Related information

Log in and:

Tell us what you think

1. Check what you might get

Find out what types of financial assistance you may be eligible for by answering some online questions. You cannot apply for financial assistance using this tool.

2. Apply online for financial assistance

Complete and submit your online application form. This tool will automatically work out what financial assistance you may be entitled to. You'll be asked to create a username and password before you begin.

You don’t have to complete the application in one sitting. You can save your application, then log out.
When you log back in, you’ll be taken to your last saved page. Partially completed applications will be saved for 60 days.

You don't need to register for My account.

3. Book an appointment

If you submit an online application and you are not potentially eligible for unemployment benefit, you'll be given the option to book an appointment online. Just follow the instructions on your screen. You can only book appointments online during the hours this service is available (Monday - Thursday 7am - 9pm or Friday - Saturday 7am - 8pm)

Or

Contact us to book an appointment.

4. Gather all your supporting documents

It's important that you provide us with your supporting documents so that we are able to process your application and determine your eligibility and entitlement. A list of what you need to provide can also be found on the Next Steps page when you submit an online application.

5. At your appointment

A case manager will go over your application with you to ensure you get the assistance you're potentially eligible and entitled to. They'll also scan and save your documents on your record. This means you won’t need to bring some of them each time you come in to see us.

If you're applying for unemployment benefit, you'll attend a Work for You seminar before you meet with a case manager. You'll be advised on what happens next and what you need to do at your appointment.

6. Your payments will start

 
 
 
 
 
 
 
 
 
 
 

If your application for financial assistance is accepted, your case manager will tell you when your payments will start.

Register/Login to My account to access some of your personal information and complete certain transactions yourself. You can use the same username and password you created when you applied online. Use My account to:

• check when your next payment is due
• view your payment rates
• view any appointments you may have
• book, change and cancel appointments
• update your contact details (phone, fax and email address)