Help with My account
Getting set up
- Existing or previous client
- New client
Logging in
- You're not able to create an account
- You're able to log in to My account but then get an error message
- You can't remember some or all of your login details
- Your record is secure
Appointment help
- You can't book an appointment
- You want to see a specific case manager (Work and Income clients)
- Your appointment location is not close to where you live
- More than one service centre is being suggested
Confirm your identity to access more services
- Make sure we have your most up-to-date email address
Contact details
- You can't see your contact details
- You can't update your contact details
Payments
- You can’t see your payment details
- Understanding the payment information provided
- Payment date shown is not when payment was received
- The payment you received doesn't match exactly with payment screen
Proposed future enhancements to My account
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