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Existing or previous client

If you are a current client who receives a benefit or pension from us you need to set up an online username and password.

If you previously completed an online application you can use that username and password.

You’ll then be asked some questions to check who you are. You’ll need either your client number or your IRD Number to get set up.  If you don’t have either contact us or contact Inland Revenue

If you set up an account while on benefit and you are now receiving New Zealand Super, you can use the same username and password for My account. You just won’t be able to book appointments online any more.

New client

In most cases you can set up a username and password for My account, but you won’t be able to access the services it provides until you’re in receipt of a benefit or pension from us.

• If you have submitted an online application for Financial Assistance or New Zealand Super you can use the username and password you created then.
• If you haven’t submitted your application online you will need to wait until you attend your appointment and are allocated a client number before you can set up your account.