My account
You can use My account if you receive a benefit or pension from us to:
- check when your next payment is due
- view your payment rates (including payments made to service providers eg childcare providers)
- view any appointments you may have
- book, change and cancel appointments (clients on benefit only)
If you would like to book an appointment with a specific case manager call us and let us know who you want to see. - update your contact details (phone, fax and email address)
Currently you can't use My account to book appointments in any office in the Wellington Region, Shirley and Hastings East. You'll need to call us to make your appointment.
To apply for financial assistance or continue your partially completed form go to:
Available hours
My account's services are available (New Zealand time) between:
| Day | Time |
|---|---|
| Monday | 7am - midnight |
| Tuesday to Saturday | midnight - 5am and 7am - midnight |
| Sunday | midnight - 4am |
