Your Responsibilities

You must be honest about your personal situation and tell us straight away if anything changes. If you don’t, you could miss out on extra payments or end up with a debt to pay back.

Tell us about changes

You must tell us or your Contracted Service Provider (if one has been assigned to you) immediately if either you or your partner:

• have a change in work situation (such as starting part-time, casual or full-time work, whether paid or unpaid)
• become self-employed/start to run a business
• have changes to your income or financial circumstances
• intend to travel overseas
• start/finish part-time or full-time study
• have changes to personal details (such as name, address or bank account details)
• have changes to your living situation (such as marriage or separation, starting or ending a civil union, starting or ending a de facto relationship, change in the number of children supported, change in accommodation costs)
• are imprisoned/held in custody on remand
• are admitted to or discharged from hospital
• have been granted an overseas pension
• have any other change that may affect your benefit entitlement or rate.

Help us give you better service

So that we can give you better service, you need to:

• give us the information we need to assess your entitlements
• make sure any information you give us is correct
• tell us about any changes in your situation
• keep any agreements you have made with us
• attend and be prepared for our meetings
• tell us if you're unable to keep an appointment
• treat our staff with courtesy and respect.