Income support > Main benefits
Emergency Benefit : Contents
Not eligible for another benefit
Unable to earn a sufficient livelihood
Determining the reason for insufficient livelihood
Sickness, injury or disability
Patients from Tokelau, Niue and Cook Islands
Medical evidence for patients from Tokelau, Niue and Cook Islands
Donating a kidney or liver tissue
Clients from overseas donating an organ
SWIFTT process - transfer to Emergency Benefit
Unemployment Benefit and Independent Youth Benefit
Domestic Purposes Benefit - care of sick or infirm
Partner donating a kidney or liver tissue
Medical certificates for live organ donors
Additional costs associated with donating an organ
Maximum rate of payment for clients donating an organ
Clients donating an organ income test and asset test
Client eligible for Unsupported Childs Benefit or Orphans Benefit
District Health Board assistance
Ability of patient to contribute to the cost of care
Caring responsibilities for clients aged 16 or 17 years
Not residentially qualified for Independent Youth Benefit
Partner receiving New Zealand Superannuation in residential care
Seasonal Assistance during short breaks
Clients with citizenship, permanent residence and Australians
Tokelau, Niue and Cook Island clients
Clients without permanent residence or citizenship
Unlawful residents and clients with temporary permits
Clients compelled to remain in New Zealand
Extra help for clients without permanent residence
Custodian does not have to apply for Child Support
Custodian refuses to meet obligations
Private arrangement for Child Support
Taking the Child Support application
Children born within the marriage or civil union
Children from same sex relationship
Paying parent not identified in law
Child Support Application field in SWIFTT
Section 70A reduction does not apply
Proof of active steps to establish paternity
Caring for a child(ren) who is not their own
Child conceived due to incest or sexual violation
Work test obligations for partners
Process rehabilitation activities (work test)
Partner advises that they may fail a pre-employment drug test
Partner advises that they will not consent to pre-employment drug testing
Partner fails to attend an interview for a drug-tested job
Partner fails or refuses to take a pre-employment drug test
Recompliance activities for drug-related work test failure
Partners with no children or youngest child 18+ years
In employment (no children or child 18+)
In approved training (no children or child 18+)
Travel Allowance for TOP courses
Partners with youngest child 6- under 18 years
In employment (child 6- under 18 years)
In approved training (child 6- under 18 years)
Partners with youngest dependent child under 6
Participation in the planning process
Exemptions from the planning process
Client and Case Manager cannot agree
Reviewing decisions on participating in the planning process
On-going assessment interviews
Keeping in contact with the client
Personal Development and Employment Plan
Developing a Personal Development and Employment Plan
Inclusion of what Work and Income will provide
What Work and Income must tell the client
New Plan due to substantial changes in circumstances
Failure to co-operate and sign a Personal Development and Employment Plan
Demonstrating commitment to the Plan's goals
Work related activity or programme
Process for rehabilitation activities (PDEP)
Sanctions Personal Development and Employment Plan
Step one - Review the client's Plan
Service Centre Trainer decision
Step three - Compliance Period
Step four - Notification Period
Step five - Reduction in benefit
Good and sufficient reason - PDE Plan
Activity Requirement Failure Process
Sanction letters Personal Development and Employment Plan
Work test exemptions for partners
Caring for sick, injured, disabled (work test)
Could receive Invalids Benefit (work test)
Sick, injured or disabled (work test)
Caring for child with special needs (work test)
Caring for a child under 6 who is not their dependent child (work test)
Primary client is unable to help with the care of dependent children (work test)
In approved full-time study (work test)
Home Detention/Habilitation programmes (work test)
Table of Exemptions (work test)
Negotiating a Job Seeker Agreement
Suitable activities for Job Seeker Agreements
Job Seeker Development Activity
Partner is required to include a Job Seeker Development Activity
Partner requests to include a Job Seeker Development Activity
Partner is requested to include a Job Seeker Development Activity
Failure to co-operate and sign a Job Seeker Agreement
Informal review of the Job Seeker Agreement
Guidelines for a Good and Sufficient Reason
Grades of sanctions for partners
Part-time work tested partners
Work test failure letter reason types and letter text
How to count the 'five working day notice' period
Recompliance activities (Grade 1 and 2)
Unable to recomply due to sickness (Grade 1 and 2)
Recompliance (13 week non-entitlement period)
Recompliance through full-time employment
Recompliance through an approved activity
Provisional benefit and end of non-entitlement period
Recompliance programme example
Manager's Discretionary Review (MDR)
Benefit Review Committee (BRC)
Personal development and employment requirements
Any other appropriate conditions
Benefit paid for a specific period
Rate of payment of Emergency Benefit
Income test applied to Emergency Benefits
Calculation of employment ceased
Treatment of sick leave and annual leave
Redundancy received after grant
Orphans Benefit/Unsupported Childs Benefit
Example of employment during the stand-down
Assistance during an initial stand-down and/or application process
Client leaves Mangere Refugee Resettlement Centre
Voluntary unemployment stand-down
Decision Guidelines - voluntary unemployment
Unemployment due to misconduct
Decision Guidelines - misconduct
Suspension or unemployment due to failed drug test
Suspension from employment due to failed drug test
Unemployment due to illegal drug use
Personal grievance against employer
Assistance during a non-entitlement period
Exemption for severe disablement
Guidelines - exemption for severe disablement
Charging income: residential parole
Charging income - caring for aged or sick
Special rates - residential parole
SWIFTT process - residential parole
Maximum rates - caring for aged or sick
Examples of couples with other income
Payment rate - Permanently and severely restricted for work
Non residentially qualified for Invalids Benefit
Non residentially qualified for Independent Youth Benefit
Decision Guidelines- Bank Verification
Guidelines for deciding humanitarian reasons
Partner obtains employment overseas
Calculating the period of absence
Action on return to New Zealand
Examples of what an agent can do
Accessing a client's file to obtain personal information
Discretion not to deal with an agent
Organisation or company as agent
Public Trust Certificate of Administration
Agent appointed by a Court Order
Process for dealing with Court Orders
Process for dealing with Enduring Powers of Attorney
Process for appointing an agent
Appointing an agent without the client's informed consent
Guidelines for clients who are incapacitated
Examples of where agency may be relevant
Clients served with trespass notices
Orphans or Unsupported Childs Benefit is being paid
Date of review (including backdating)
Child aged 18 years and continues education
Child applies for a benefit in their own right
Child leaves sole parents care suddenly
Definition of discharged from CYF care
Decision guidelines for shared custody
Verification from Internal Affairs
Child Support reviews and payments
The Central Processing Units role
Child Support application declined
Imposing a section 70A reduction
Child Support payments deducted from benefit
Paying parent goes into hospital
Paying parent's benefit cancelled
Child Support deductions have priority
Protected earnings for Child Support payments
Example of protected earnings deduction
Child Support reciprocal agreement with Australia
Removal of section 70A reduction for custodian
Client meets Child Support obligations
Client qualifies for an exemption
Date to remove reduction - Insufficient evidence exemption
Date to remove reduction - Taking active steps exemption
Date to remove reduction - Risk of violence
Date to remove reduction - Compelling circumstances
Date to remove reduction - Incest or sexual violation exemption
Terminal benefit for a single client
Death of a married, civil union or de facto client or a client with a child
On going assistance for surviving partner
On going assistance for dependent children
Client dies before benefit is granted or reviewed
Debt recovery from arrears or terminal benefit
Work and Income debt repayments
Inland Revenue deduction notices
Date payment should be reduced
Guidelines for paying a higher rate
On leave for more than 28 days
Decision guidelines - clients with a partner
SWIFTT process to pay a partner
Decision guidelines - sole parents
Rate of payment - sole parents
Partner donates a kidney or liver tissue
Redirection of benefit payment
Decision Guidelines for redirection
Alternatives available to clients
Discretion to decline redirection
Good cause decision guidelines
Redirection without the client's consent
Decision guidelines - without the client's consent
Redirection to pay the client's debts or liabilities
Redirection for the benefit of partner or children
Effect of changes in benefit level
Changing and ending redirection of benefit
Relationship status for benefit
Clients who are legally married or in a civil union
Clients who are not legally married or in a civil union
New or formative relationships
Guidelines to establish if a relationship exists
Appeals to the Social Security Appeal Authority
When to advise a client of their right to review
Who can apply for a review or appeal
Client wishes to withdraw application for review