Map >> Income support > Extra help
Disability Allowance
Definition of discharged from care
Child Disability Allowance clients
New Zealand Superannuation Clients/Veterans Pensioners
Registered health professional
Obtaining proof on behalf of clients
Restrictions on the information requested
Ambulance fees and subscriptions
Proof of alternative treatment costs
Proof of authorised consumables costs
Day care for the elderly disabled
Proof of cost of day care for the elderly disabled
Gardening, lawns and outside window cleaning
Proof of gardening, lawns and outside window cleaning costs
Clients with non-approved suppliers
Decision guidelines for Medical Alarms
Assessment of additional power
Example of additional power costs
Non-subsidised pharmaceuticals
Exceptional Circumstances Panel
Proof of rental equipment costs
Assessing additional food costs
Vitamins, supplements herbal remedies and minerals
Proof of Vitamins, supplements, herbal remedies and minerals
Costs provided by residential care services
Purchase of equipment or one-off items
Services provided through another agency
Payments for dependent children
Married, civil union or de facto clients
Action on return to New Zealand
Calculating the period of absence
Examples of what an agent can do
Accessing a client’s file to obtain personal information
Discretion not to deal with an agent
Organisation or company as agent
Public Trust Certificate of Administration
Agent appointed by a Court Order
Process for dealing with Court Orders
Process for dealing with Enduring Powers of Attorney
Process for appointing an agent
Appointing an agent without the client’s informed consent
Guidelines for clients who are incapacitated
Examples of where agency may be relevant
Clients served with trespass notices
Annual Review of Disability Allowance
Disability due for reassessment
Costs reviewed in the previous 44 weeks
Advises more than 14 days after the event
Change in family circumstances
Advises more than 14 days after the event
Advises more than 14 days after the event
Child leaves sole parents care suddenly
Death of a married, civil union or de facto client
Client dies before grant or review
Work and Income debt repayments
Inland Revenue deduction notices
Clients receiving a main benefit
Redirection of benefit payment
Decision guidelines for redirection
Alternatives available to clients
Discretion to decline redirection
Good cause decision guidelines
Redirection without the client’s consent
Decision guidelines – without the client’s consent
Redirection to pay the client’s debts or liabilities
Redirection for the benefit of partner or children
Effect of changes in benefit level
Changing and ending redirection of benefit
Relationship status for benefit
Clients who are legally married or in a civil union
Clients who are not legally married or in a civil union
New or formative relationships
Guidelines to establish if a relationship exists
Appeals to the Social Security Appeal Authority
When to advise a client of their right to review
Who can apply for a review or appeal
Client wishes to withdraw application for review
