Our Service Charter
At Work and Income our role is to help people find work and to provide income support when it's needed. Our Service Charter tells you what you can expect from us. It also tells you about your rights and how you can help us provide you with a better service.
What you can expect from us
We will:
- give you prompt and efficient service
- let you know about our services and how we can help
- give you information that is correct and easy to understand
- give you the assistance you are entitled to
- explain your rights and obligations
- explain why we ask you to do certain things
- listen carefully so we understand what you are telling us
- be understanding and caring about your needs
- be respectful, friendly and professional in the way we serve you
- tell you who may be able to help if we can't.
You have the right to:
- be treated with courtesy and respect
- cultural sensitivity
- use any of our services
- be given information about the services we offer
- be given correct information and entitlements
- be listened to
- be given fair, non-judgemental service
- have your information kept private and confidential
- have any decisions we make explained to you
- have a support person there whenever you deal with us
- make a complaint or ask for a review if you disagree with us.
So that we can help, you need to:
- give us the information we need to assess your entitlements
- make sure any information you give us is correct
- tell us about any changes in your situation
- keep any agreements you have made with us
- attend and be prepared for our meetings
- tell us if you're unable to keep an appointment
- treat our staff with courtesy and respect.
Anei ngä mea ka taea e mätou möu
Ko te tūmanako:
- ka tino tere, ka māia hoki, ā mātou mahi katoa māu
- ka äta whakaatu ai ä mätou ratonga ki a koe me ngä ara äwhina katoa
- ka ngäwari, ka tika hoki, te whakamöhiotanga katoa ka hoatu ki a koe
- ka hoatu e mätou ngä äwhina katoa e tika ana kia riro i a koe
- ka whakamäramatia öu äheinga me öu herenga
- ka whakamärama ake ki a koe he aha mätou e tono ai kia mahia e koe ëtahi mea
- ka äta whakarongo mätou ki a koe kia äta möhio ai mätou he aha te kiko o öu körero
- ka äta tau mätou ki ngä mea e hiahia ana koe
- ka manaaki, ka atawhai, ä, ka tino ngaio ä mätou mahi katoa mäu
- ka whakaatu ki a koe ko wai ngä tängata ka taea te äwhina i a koe mehemea kähore e taea e mätou.
E tika ana:
- kia manaakitia koe i runga i te whakaaro atawhai
- kia mahia ngä mahi mäu i runga anö i öu ake tikanga
- kia riro i a koe ngä kiko katoa o ngä mahi e mahia ana e mätou
- kia hoatu e mätou ngä körero katoa e pä ana ki ä mätou ratonga
- kia riro i a koe ngä körero tika me ngä hua katoa e tötika ana
- kia äta whakarongo mätou ki a koe
- kia örite, ä, kia kaua e whakahïhï te whakaritenga o ngä mahi mäu
- kia kaua e tukua ngä körero e pä ana ki a koe, kia kitea e tëtahi atu tangata
- kia äta whakamäramatia e mätou ngä whakaritenga e pä ana ki a koe
- kia tukua kia haere mai he tangata ake i tö taha inä ka haere mai koe ki te kite i a mätou
- kia whakatakoto whakapae, kia tuku tono mai ränei koe kia äta tirohia anö tö take mënä käore koe e rata mai ki tä mätou i whakarite ai.
Kia äta tahuri mätou ki te awhi i a koe, he pai kia:
- homai e koe ngä körero katoa e pä ana ki tö take kia riro i a koe ngä hua katoa e tötika ana
- tika tonu ngä körero katoa ka homai e koe
- whakaatu mai koe i ngä wä katoa ka rerekë ngä ähuatanga e pä ana ki a koe
- pono tonu koe ki ngä mea katoa i whakaritea e tätou
- haere mai koe ki ngä hui katoa i whakaritea e tätou, me tö whakareri tonu i a koe mö aua hui
- whakaatu mai koe ki a mätou mehemea kähore koe e puta mai ki tëtahi o ngä hui
- whakanui koe ki ä mätou kaimahi i runga i te whakaaro atawhai.
For more information
For more information you can contact us. You may also like to read our brochure: