Making repayments from overseas
If you are living overseas you can make repayments to us in a number of ways.
Cheque
If you want to make payment in full you can send a cheque to:
National Crown Revenue Office
PO Box 31 344
Lower Hutt 5040
New Zealand
Please clearly print your name and your client number on the back of the cheque or attach the payment slip from the letter we send you.
Bank draft
A bank draft can be made out to either the Ministry of Social Development or Work and Income.
Because bank drafts don’t have your details on them, you’ll need to send these as well. Include the payment slip from the letter we send you, or write your name and client number on the back of the bank draft so that we can credit it to your account.
Send it to:
National Crown Revenue Office
PO Box 31 344
Lower Hutt 5040
New Zealand
Internet Banking
You can only do this if you use a New Zealand bank account. You can use our details provided on the Bank Authority form to set this up.
Payment can be made to Work and Income’s Westpac Bank account:
03-0049-0006243-25 (Work and Income Debtors payment account)
Westpac NZ Government Support Branch
Wellington
New Zealand.
Remember to include your name and client number on the payment. Your bank may charge you for this service.
It would be helpful if you can let us know when you have done this.
Telegraphic transfer
Payment can be made to Work and Income’s Westpac Bank account:
03-0049-0006243-25 (Work and Income Debtors payment account)
Westpac NZ Government Support Branch
Wellington
New Zealand.
Remember to include your name and client number on the payment form. Your bank may charge you for this service.
It would be helpful if you can let us know when you have done this.
Payments on your behalf
You may be able to arrange for someone living in New Zealand to make payments on your behalf, for example a family member or friend. They will need to ensure that your name and client number are clearly shown on the payment.
For the payment options they can use read:
Extra options for paying from Australia
If you are living in Australia, you also have the following payment options:
- automatic payments
- instalments using personalised deposit slips
- Internet banking
Automatic payments
If you have an Australian bank account payment can be made to Work and Income's Westpac Bank account:
034002 161233
Westpac Brisbane Australia
Remember to include your name and client number on the payment form. Your bank may charge you for this service.
It would be helpful if you can let us know when you have done this.
Instalments using personalised deposit slips
We can send you personalised deposit slips on request that allow us to correctly identify you. These deposits can be made at any branch of Westpac Bank and also the Bank of Melbourne in Victoria. Contact our Corrections Unit to arrange this. You won't be charged for this service.
Internet banking
From a New Zealand bank account
Payment can be made to Work and Income’s Westpac Bank account :
03-0049-0006243-25 (Work and Income Debtors payment account)
Westpac NZ Government Support Branch Wellington,
New Zealand.
Please ensure that your name and client number with a ‘D’ in front appear on the payment. Your bank may charge you for this service.
It would be helpful if you can let us know when you have done this.
From an Australian bank account
Payment can be made to Westpac Brisbane Branch Bank Account Work and Income 034002-161233
Use the ‘pay anyone’ option NOT ‘Billpay”
Please ensure that your name and client number with a ‘D’ in front appear on the payment. Your bank may charge you for this service.
Contact the Collections Unit
You can contact the Collections Unit anytime to ask questions about your repayments or to find out how much you owe:
- from New Zealand: 0800 558 008
- from Australia: 1 800 988002
- or use our Deaf Link contacts.
(Monday to Friday 7am-6pm, Saturday 8am-1pm)