Making repayments
Sometimes, you may be paid in advance or receive more income support or student allowance than you’re entitled to that needs to be paid back. We offer a number of repayment options to make this as easy as possible.
To make payments on your Student Loan please contact StudyLink.
Your repayment options
When you get a debt that needs repaying, we'll send you a letter that tells you how much you owe and your options for repaying it.
You can make your repayment by either a single payment or regular payments.
If you choose regular payments, your letter from us will tell you what that amount should be. If you wish to pay off your debt faster you can increase your payments.
We don't send out regular statements unless you ask us to. However, you can contact our Collections Unit anytime to find out how much you owe, or to ask any questions about your repayments.
Methods of payment
You can make repayments a number of ways such as direct debits from your wages, automated payments, or Internet banking . The options available to you will depend on whether you're paying from New Zealand or from overseas.
Help if you're having difficulty paying
We know it can sometimes be difficult making repayments. If you are having trouble keeping up with your repayments please contact our Collections Unit as soon as you can. We may be able to work out a lower rate of payment.
We may ask you to complete a Debt Repayment Information form and send it to:
Collections Unit
PO Box 7564
Sydenham
Christchurch 8240
When we receive this form, we'll look at your situation. We may contact you for more information such as proof of your income and expenses.
Tell our Collections Unit about change
It is important that you tell the Collections Unit when your details change. This helps us to give you a better service. This is especially important when you:
- change your address or contact details
- change your employer (if you tell us in time, we can arrange for your repayments to start with your new employer straight away).
Contact the Collections Unit
You can contact the Collections Unit anytime to ask any questions about your repayments or to find out how much you owe:
- Collections Unit: 0800 558 008 or use our Deaf Link contacts.
Monday to Friday 7am-6pm, Saturday 8am-1pm