We are changing the way we store and manage your information
By the end of 2011, Work and Income will scan and save your information digitally. This includes your identification and some of the other documents that you provide to us.
What it means for you
When you apply for financial assistance, we collect information about you to support your application, like your birth certificate. Currently, we photocopy everything when you come in for your appointment and return the original documents to you. They are filed and stored with your application form at the office where you applied.
Now we will save and manage your information digitally. Your case manager will:
- scan your information to create a digital copy, instead of photocopying them
- save your digitised information in the system under your client number.
Existing clients
Initially, if you are applying for another type of financial assistance, this may mean that your appointment with a case manager will take a little longer than what you're used to. You may also want to provide us with your original information again, such as your photo identification, so we can scan and save this information to your record in the system.
Why we are doing this
- To be able to provide you with a more efficient and comprehensive service.
- To reduce the amount of documents that you will need to provide to us when you are seeking assistance.
- To ensure greater privacy and protection of your information.
- To be more environmentally friendly by reducing waste and our carbon footprint by cutting down on our use of paper.
When will it start?
If you live in the Nelson, Waikato or East Coast regions then you will noticed that our staff have already started saving and managing client information digitally. You can expect these changes in the Service Centres or Community Links around the rest of the country as the year progresses.
