Getting in touch with us
At Work and Income we want to make it as easy as possible for you to get in touch with us. Our staff are specially trained to help you. Please read this information to find the easiest way for you.
Contact Centres
Call us if you:
- have any questions about your payments
- have any changes in your circumstances
- want to stop or start your payments
- would like to come and meet with us
- are going overseas or have lived overseas
- are getting a benefit or pension from overseas
- would like to know more about how we can help.
Service Centres
You can talk to us in person but you usually need to make an appointment to do this.
Mobile Services
Mobile employment services are offered when it is easier or necessary for clients to receive service in their home or community.
Remote Sites are central points where clients in remote communities gather to meet with visiting Work and Income staff.
Home Visits are provided when a client’s mobility is severely restricted, or it is impractical for them to visit a service centre.
Heartland Services
Heartland Services are ‘one-stop shops’ where rural New Zealanders can access a range of Government, and other related services.
Outreach Services
Organisations such as Work and Income and Housing New Zealand visit remote communities together, once or twice a month, to provide face-to-face contact.
To find out more about these services please contact us on our general enquiries number 0800 559 009.
When you call us please have your client number ready. This will help us give you better service. You’ll find this number on letters from us or on your Community Services Card. We may also ask for other personal details to make sure we have the right information in front of us while we talk with you. We record all calls so that we can improve our service to you.