Register your voice with us
Registering your voice is optional, but it will make it easier and quicker for you whenever you call our contact centre. It will also allow you to use Service Express Line to check your benefit details or to tell us about your income.
Registering your voice is a way of identifying you by the unique properties of your voice. When you ring we won’t have to ask as many questions to check your identity. You may have come across this technology at some other contact centres such as Inland Revenue.
To register your voice you can either:
- Call us on 0800 559 009 - when you’re asked what you are calling about say “Assistance”. You must call from a landline so the call is clear enough to use.
- Visit a Work and Income service centre and tell the receptionist you want to register your voice. You will need to take with you one form of identification that we have on file.